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TERMS OF SERVICE

Welcome to RealPower! We’re happy to have you here. Before you shop or explore our site, please take a moment to read the basics of how things work around here. By using our website or placing an order, you’re agreeing to these simple terms. Please read them carefully.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes to our website. 

ONLINE STORE TERMS

To shop with us, you must be of legal age in your country or have consent from a guardian. Please don’t use our products for anything illegal or upload harmful content. Any violations may result in canceled orders or denied service.

GENERAL CONDITIONS

We do our best to keep everything on the site accurate and up to date, but sometimes things change—like product info, pricing, or availability. We may update or tweak things anytime without prior notice.

PRODUCTS & ORDERS

Some products may be limited in quantity or only available online. We reserve the right to limit or cancel orders—especially if we suspect misuse or unauthorized reselling.

YOUR ACCOUNT INFO

Please double-check your billing, shipping, and contact info before checking out! Keeping your info accurate helps us get your orders to you without a hitch.

RETURNS & EXCHANGES

Changed your mind? No worries—check out our Return Policy for how to send something back.

PAYMENT & SECURITY

Your payment info is encrypted. We work with trusted third-party services for transactions and may decline orders if necessary.

OUTSIDE LINKS & TOOLS 

You might find links or tools from other websites while browsing ours. They’re there to help, but we don’t control those third-party sites—so be sure to read their terms too.

YOUR PRIVACY

Your personal data is protected under our Privacy Policy. Please refer to it for more details on how we collect and use your information.

FIXING ERRORS

If we notice any errors—like incorrect pricing or descriptions—we may update or cancel your order, even after it’s placed.

WHAT NOT TO DO

We’re all for fairness, so please don’t use our site to do anything illegal, harmful, or abusive. If we notice any rule-breaking, we may need to restrict or end your access.

WE DO OUR BEST

We want you to enjoy using our site and products! While we aim to provide a smooth experience, we can’t promise everything will always be perfect. If something goes wrong, we’ll do our best to make it right—but we can’t be held responsible for damages beyond what the law allows.

 

Still Got Questions?

Reach us at mycustomer@realpower.com.my if you have any questions about these terms.