PRIVACY POLICY

Last updated: 28 July 2025

Thank you for visiting RealPower. Your privacy matters to us. This policy explains what personal data we collect, how we use it, and your rights.

1. What we collect

When you interact with us, we may collect:

• Your name, email, phone number, and delivery address

• Login details like your email and password (encrypted)

• Your order history and preferred payment method

• Technical info such as your IP address and browser type

• Optional info about your pet if you share it (like name or dietary needs)

2. We use your information to:

• Deliver your orders and manage returns or exchanges

• Keep your account and preferences saved for convenience

• Respond to your questions or issues quickly

• Send product updates or offers (only if you subscribe)

• Improve your experience on our website through analytics

3. Sharing Your Data

We share your data with trusted third parties only when necessary:

• Payment providers (e.g., Visa, Mastercard, JCB) to process your payment securely

• Delivery services so your parcel gets to you

• Analytics and advertising partners (like Google or Meta) but only if you accept cookies

4. Cookies

Our site uses cookies to:

• Keep you logged in

• Remember what’s in your cart

• Help us improve the site experience

• Show you relevant ads (only with your permission)

You can control your cookie preferences through the cookie banner or your browser settings.

5. Payment details

We offer you various payment methods. We collect the payment details shared by you in order to execute the payment. We only forward information to our payment service providers which is necessary for processing payment.

Payment details include:

(A) Billing addresses

(B) Preferred payment method

(C) IBAN and BIC or account number and sort code

(D) Credit card details

6. You have the right to:

• Request a copy of your personal data

• Correct or update inaccurate details

• Delete your data or withdraw consent for marketing

• Ask us how your data is being used

7. Security

We take your data seriously. All sensitive information is encrypted, and access is limited to staff who need it to help you.

8. Updates to This Policy

We may occasionally update this page to reflect changes in our services or the law. If the changes are major, we’ll notify you by email or via our website.

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Thank you for trusting RealPower. We’re committed to treating your data with care—just like we treat your pets.

If you have any further questions about your privacy, just email us at mycustomer@realpower.com.my, and we’ll help you out.